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OfficeSuite Professional

Category: Telecommunications

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Office Phone Systems for the Future: OfficeSuite UC           Click Here to View Website

 

Unlike other office phone systems, OfficeSuite UC utilizes its own unique technology and SilNet™, instead of SIP or open source, so your communications live in the cloud, enabling intuitive, anytime access to all of the system's features.

With OfficeSuite UC, your contacts, settings and call logs are all stored in the cloud, reducing the risk of a hacker or competitor stealing your data. Calls are encrypted from the handset into our secure network for optimal cloud phone security.  

Also, it allows employees to control features so changes are faster and your technical staff can focus on advancing your business.

 

 

 

Company Overview

Broadview Networks and Windstream have joined forces to become the leading nationwide UCaaS provider. The merging of our two companies combines Broadview’s secure, award-winning, unified communications solution, OfficeSuite UC® and more than a decade of UCaaS expertise, with Windstream’s advanced SD-Wan solution, extensive portfolio of communications services and expansive nationwide footprint.

Together, our powerful suite of products and services and combined expertise delivers the latest technologies and best-in-class communications solutions to businesses across the country. 

 

 

 

 

 

 

Benefits

Unify all locations and employees

No matter how many locations your business has or where your employees work from, everyone is unified onto one complete system. With OfficeSuite UC, the features work across all sites for seamless, unified communications.  See the availability of everyone in your company, chat live with individuals or groups, dial anyone by extension, intercom coworkers, and use any phone, at any site as your own. 

Centralized administration for easy management

Control all of your services, for all your locations and employees online from one centralized website.  Access all the systems features and make real-time changes easily from anywhere without ever touching a phone or stepping foot in an office. With our award-winning online portal MyOfficeSuite, everything is just a click away and accessible from any device, anywhere you are. 

Use any desk or phone as your own

Work from any location you need to. Move from desk to desk, or from office to office, and use any office phone as your own with your same contacts, extension, speed dials and voicemail box.

Let business to take place everywhere

Enjoy the same functionality you have in the office from wherever you are. Our unified communications solution allows calls to ring on your office and cell phone simultaneously; you can fax anything from your smartphone, read or listen to voicemails right from your email and access business contacts from any device.  

Simplify billing

Business UC allows you to manage and report on expenses for your company as a whole, by individual location, or however is most efficient based on your company’s needs and preference.

Collaborate easily anytime

Meet face-to-face, share important documents and collaborate seamlessly in real-time with any colleague or client from any device, anywhere through advanced HD video, audio and web technology

Gain business intelligence

Utilize powerful built-in call history reporting to view the incoming and outgoing call history of your entire business. Analyze call activity on a granular level and pull reports by location, department or employees to improve performance across your entire organization.

 

 

Features Overview

 

 

 

Pricing

With OfficeSuite® Professional, you get a complete, unified communications system and all the features and services your employees need to communicate efficiently with customers and colleagues for as little as $23.95 per employee.

 

A telephony feature of some telephone switching systems which redirects a telephone call to another destination, which may be, for example, a mobile telephone, voicemail box or another telephone number where the desired called party is available.

Call answering rules are applied to incoming calls similar to the way Inbox rules are applied to incoming email messages.

telephone call in which someone talks to several people at the same time. The conference calls may be designed to allow the called party to participate during the call, or the call may be set up so that the called party merely listens into the call and cannot speak.

Use unlimited auto attendants to ensure every call is answered. Reduce calls for hours and directions with pre-recorded greetings.

Call park is a feature of some telephone systems that allows a person to put a call on hold at one telephone set and continue the conversation from any other telephone set.

A telecommunications mechanism that enables a user to relocate an existing telephone call to another phone or attendant console, using a transfer button or a switchhook flash and dialing the required location.

ANI (Automatic Number Identification) is a service that provides the receiver of a telephone call with the number of the calling phone.

Announce appointment arrivals and communicate instantly with colleagues in any location with the click of a button.

calls can be forwarded directly to voicemail, request the caller to state their name before connecting the call (only available with Advanced Voicemail), or forward the call to another number.

Stay connected everywhere you are by logging into up to 5 different devices at one time.

calls can be forwarded directly to voicemail, request the caller to state their name before connecting the call (only available with Advanced Voicemail), or forward the call to another number.

Direct Inward Dialing (DID) is a service of a local phone company (or local exchange carrier) that provides a block of telephone numbers for calling into a company's private branch exchange (PBX) system. ... A DID system can be used for fax and voice mail as well as for live voice connections.

et you tell the voice mail system how to handle your incoming calls. You can set the voice mail system to just answer your incoming calls and record a voice message, or you can set up conditions and actions so that the incoming call will be handled in a different

is a function available on many telephone systems allowing the user to place a call by pressing a reduced number of keys.

Get business calls on your office phone and cell phone simultaneously so you never miss a call.

automatic redial is a service feature that allows the user todial, by depressing a single key or a few keys, the most recent telephone number dialed at that instrument. ... Synonym last number redial.

Saves previous dialed numbers and incoming numbers to be redialed when needed.

Project a professional image, advertise and keep callers entertained with music and on-hold greetings.

Do not disturb is a button on the phone that will easily allow you to make yourself unavailable. When your phone is set to Do Not Disturb, all calls go to voicemail automatically without the phone ringing. The only thing that will interrupt a phone that is set to Do Not Disturb is an incoming page or intercom message.

Call forwarding is a phone feature that enables users to forward or redirect incoming calls to any alternate number, which may be either a land line or cellular number.

call queues can be used to keep a caller on hold until one of the destination numbers becomes available.

The method of distributing phone calls from a single telephone number to a group of several phone lines.

Seamlessly transfer calls from desktop client to mobile client.

Chat with anyone in your organization from any office location or device with individual and group chat functionality.

Instantly see who in your organization is available for a quick call or meeting with real‐time presence.

Host conference calls with up to 10 different callers at one time.

A centralized place where messages in a variety of media are sent and received. A contact center would typically be provided with special software that would allow contact information to be routed to appropriate people, contacts to be tracked, and data to be gathered. A contact center is considered to be an important element in multichannel marketing.

The term account code is principally used when accounts designators are non-numeric, for example if they use both letters and numbers.

Share workspaces and use any phone at any site as your own with your extension, contacts and settings intact.

Attach multiple users to specific extensions.

Organizes users into teams for specific tasks.

Call forwarding is a phone feature that enables users to forward or redirect incoming calls to any alternate number, which may be either a land line or cellular number.

Check voicemail from anywhere online via email or through the MyOfficeSuite portal.

Email management is a specific field of communications management for managing high volumes of inbound electronic mail received by organizations.

A message-waiting indicator (MWI) in telephony, is a Telcordia Technologies (formerly Bellcore) term for an FSK-based telephone calling feature that illuminates an LED on selected telephones to notify a telephone user of waiting voicemail messages on most North American public telephone networks and PBXs.

A voice mail personal distribution list lets you easily send the same message to everyone on the list at the same time.

is a method of exchanging messages between people using electronic devices.

Visual voicemail is random-access voicemail with a visual interface.

Utilize the MyOfficeSuite portal mobile and desktop apps for even easier management of services.

E911 (Enhanced 911) is support for wireless phone users who dial 911, the standard number for requesting help in an emergency.

Eliminate your fax machine and send and receive faxes securely online from any device, even your smartphone.

Use your toll-free service to help customers connect with you no matter where they are located.

it means an application loaded on a PC that sends messages to an application server, which performs telephony functions affecting phone calls.

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